Mod Contractor FAQ

What is a “Mod”?

The Mods provide customer support, content moderation, trust and safety, community management, and social media services. They answer support requests, review posts, and engage with communities across all platforms including the web, apps, games, and, of course, on social. And they do it for all kinds of companies large and small.

As a Mod, you might be helping a customer over the phone or responding to a technical request using help desk software. You might be scanning text, reviewing images, or monitoring video. You might be play testing games or being a company’s eyes and ears on social media. You could be working for your favorite retailer, a nonprofit, or a social network. Heck, these days, you might be patrolling a virtual world.

So Mods are just customer support agents?

Nope! Mods are independent customer experience experts. Mods pick their own projects based on their passions and skills while agents get assigned work whether they're interested in it or not. Mods set their own schedule and agents have their schedules set for them. Mods work remotely, agents work from wherever they are told — usually a cubicle.

Who are the Mods?

Mods come from all backgrounds. We have Mods who are stay-at-home parents, and even grandparents. We have students and retirees. We have military spouses and ex-military. We have people who prefer to work from home, and people who have to work from home.

Where are the Mods?

The Mods are everywhere! We have Mods in over 90 countries.

Why do you call it Mod Contractor?

Because Mods are independent contractors, not employees. What does it mean for you? You have the freedom to choose the projects and the schedule that works best for your lifestyle. It also means managing the logistics of being your own boss: procuring equipment, finding a proper place to work, and the financial responsibilities that come with being a contractor.

Where do Mods work?

Remotely! You can work from any location that is private, secure, and noiseless. Most Mods work from a home office.

ModSquad does have some offices and operations centers for specific business functions and for projects that have specialized requirements. They’re staffed by employees. Mod Contractors are fully remote.

One place you won’t find a Mod? Stuck in a grey cubicle in a nondescript building on the outskirts of town. #ModsNotCubes.

What equipment will I need?

A computer: a laptop or desktop. Sorry, but Chromebooks and tablets won’t cut it.

An internet connection: one that is reasonably fast and reliable.

A mobile phone for two-factor authentication.

Some projects have more specific requirements. But in general, if you can browse and stream without too much lag or your fan sounding like it is going to send your computer into orbit, you should be good.

How can I join the Mod Network?

It’s easy. First, you need to apply. Grab your resume and apply here.

Next, you’ll fill out a profile so our team of recruiters can get to know you. We’ll ask you stuff like what you do for fun, about your hobbies and interests, and what languages you speak.

Once you submit that form, you’ll receive an email acknowledging receipt, usually within 72 hours.

What happens after I join the network? Do I start right away?

We try to get you working as soon as possible, but joining the network is just the first step. Other steps include:

• Completing your contractor agreement
• Passing a background check
• Getting matched to a project
• Onboarding

How do I pick up a project?

Once you’re a Mod, you’ll have access to the projects we’re currently staffing. If you see one that fits, you apply to be on it. It’s pretty simple.

We’re always starting new projects and bringing on new clients, so there are always new opportunities to browse and apply for.

If you don’t have a project for me now, am I still in the network?

Definitely. We keep your information on file, and as new projects come up, we will reach out to you to see if you're interested. We encourage folks to keep up on the latest by subscribing to our blog and joining us on our social channels (Facebook, Twitter, Instagram, and YouTube).

Who sets my schedule?

You do. Once on a project, you’ll receive a monthly schedule of open times and you’ll have the chance to select the ones that work best for you.

How much can I make as a Mod?

It depends on the project, your experience, your skills, and ultimately, your performance.

For example, Mods with hard-to-find native language abilities or niche tech skills can earn higher hourly rates.

Can Mods work for other companies?

Of course! As a Mod, you operate your own business and ModSquad is not a jealous client. You can offer your services to as many other clients as you like, and we encourage you to do so.

What if being a freelancer isn’t my bag? Can I apply for a job with ModSquad?

Yes! We do have employment opportunities. You can check them out on our Careers page. If you see a project that matches your experience, feel free to apply.

We’ve had a lot of amazing Mods turn into fabulous employees.